SEI founded by T. Russell Shields. Solutions developed over ping-pong at 100 E. Ohio Street in downtown Chicago.
1970s
The U.S. Veterans Administration and TransUnion hire SEI to develop their mainframe business systems.
Time-Life, TV Guide, National Geographic, and Guideposts Publishers retain SEI to develop their real-time fulfillment systems.
1980s
SEI develops revolutionary in-store system that supports all basic business functions for McDonald's.
SEI opens offices in New York and Los Angeles.
SEI launches service desk operations for McDonald's franchisees.
SEI helps establish Cellular Business Systems, Inc. (CBSI), the first company to provide billing services to the cell phone industry. Within its first year, CBSI captured 80 percent of the total market, and SEI's technology remains central to operations today. CBSI is now part of Convergys (NYSE:CVG)
SEI helps launch Navigation Technologies and pioneers the development of the world's most comprehensive navigable map database and routing tools. This technology is central to MapQuest.com and numerous in-vehicle navigation systems.
1990s
SEI adds service desk operations to its general support portfolio.
SEI opens a new, state-of-the-art customer support center in Fargo, ND.
SEI helps the American Automobile Association (AAA) develop a travel information kiosk system, complete with touch-screen technology that was deployed in Orlando-area hotels.
A&W Food Services of Canada becomes SEI's first international customer when SEI helps the company deploy an application to support restaurant operations.
SEI adds hardware and software sales, vendor performance management, release and change management offerings into their portfolio of services.
BellSouth Public Communications awards a gold medal to an SEI project to support "smart phones" in the company's payphone network.
SEI spins off a business unit to join Navteq (NYSE:NVT). SEI continues to be involved through 2004.
2000s
SEI opens state-of-the-art customer support centers in Clovis, NM; Grand Forks, ND; and Letchworth Gardens (London area), England.
RR Donnelley, Citibank, Bobcat, and Dunkin' Brands engage SEI for a variety of technology support services.
SEI's relationship with McDonald's continues to expand overseas with 24 x 7 support for its UK and Ireland restaurants.
SEI launches a European subsidiary that provides multilingual support (15 languages) with a customer support center in Debrecen, Hungary.
Ingersoll Rand International (IRI) contracts SEI to provide multilingual training and user support. Located in Dublin, Ireland, IRI is Ingersoll Rand's new global export sales and service trading company.
SEI, in conjunction with Verety, its sister Ygomi company, launches online ordering system support for McDonald's United States.
Microsoft commissions SEI to conduct an outbound sales generation pilot, quickly adding inbound, chat, and platform product lead generation to the scope of SEI support.
SEI sells consulting practice, Solugenix, to focus on help desk and lead management business.
SEI introduces a work-at-home pilot to help develop a distributed agent service delivery model to better align with and serve customer-specific needs.
BMW contracts SEI to provide 24-hour multilingual L1 technical support to most of its global dealership network, including incident and hardware vendor management.
SEI creates Microsoft-integrated professional sales support team to enable telephone-partner management, channel recruiting, and software asset management services, adding nearly 20X the SEI staff to support these services.
SEI develops customized remote systems monitoring (RSM) capabilities to supplement single-point-of-contact help desk services.
McDonald's engages SEI to provide help desk support services to its fastest growing market, China.
SEI continues to grow rapidly in the most competitive technology market in history.
